Our client, a growing East Kent business, seeks an experienced Office Supervisor to join them on a permanent basis to manage a team of 10 Administrators based in Dover.
Reporting the Office Manager, the key function of the role is to assist the business in the smooth running of the Business Services Team. As a central point of contact for staff, clients and customers, you will manage the day to day activities within the team, ensuring staff are delivering an exemplary level of service and quality at all times.
* Supervise, lead and direct a team of administration staff; * Ensure customer contracts, estimates are completed to a high standard and within specified time; * Liaising with staff, customers and clients to resolve issues, bookings and appointments; * Co-ordinate and conduct on-going training within the department and training with new joiners under the direction of the Office Manager; * Travel between sites for training and meetings as required; * Participate in staff appraisal process and the identification of personal needs and set and evaluate personal objectives.
* Proven experience in a supervisory capacity - minimum of two years; * Similar experience of managing, directing and training a team; * Excellent IT Skills - MS Word, Excel, internet and email; * Able to work under pressure and to tight deadlines; * Previous experience within a medical administration environment would be desirable but NOT essential; * A Level or relevant experience, Maths and English GSCE (C or above).
Full time position 37.5 hours per week, 33 days holiday including bank holiday and a standard DBS check is required.
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