We are recruiting an IT Support Engineer for a successful and expanding Technical Support Team, based in state of the art offices in East Kent.
The incoming candidate will aid the firm in their provision of internet, telecoms, hardware and software, equipment and on-site IT support services fellow businesses in the East Kent area and beyond.
We are looking for an enthusiastic, driven, confident individual to join the team to support their customers throughout the UK. The successful candidate will be joining at a very exciting time with a number of projects in progress and planned expansion to other strategic sites throughout the UK.
* Provide remote and on-site 1st/2nd line technical support for hardware and software issues to strict SLAs across a wide variety of technologies; * Ensure all problem tickets are logged into our Helpdesk System with regular progress notes; * Keep the customer regularly updated with issue resolution progress; * Work in collaboration with colleagues on major incident recovery; * Proactively identify potential problems and issues on customer sites; * Identify opportunities to implement improved solutions; * Deliver exceptional customer service and demonstrate the ability and desire to go 'above and beyond' for our customers.
* Experience of working in a busy IT Service Desk environment; * Minimum 3+ year's Avaya Telecommunications experience, performing upgrades, moves, adds, changes; * Minimum 3+ year's Cisco experience, performing new installs, upgrades, troubleshooting, along with day-to-day operations of a large Campus Network; * Confident customer facing skills; * Excellent communication skills; * Ability to work effectively within a team and as an individual; * Professional attitude; * Efficient time keeping; * Ability to prioritise work; * Flexible approach to working outside of normal office hours if required; * Full UK driving license as you will be expected to travel to customer sites.
Working hours are Monday - Friday 8.30am - 5.30pm
The client can offer a competitive industry bench-marked salary, 25 days holiday, company pension and an ongoing continuous Technician Development programme, within an excellent working environment. In demonstrating a commitment to the company, a professional attitude and continued development of technical skills, there will be excellent opportunities to progress within a rapidly expanding business.
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