Main Job Details

Sector

Manufacturing

Location

Canterbury

Job Type

Production Office Support

Employment Type

Permanent

Salary

Negotiable

Order Sales Support Manager

Full Job Description

Our client a manufacturer with a global presence are looking to employ a Order Sales Support Manager to join their East Kent Office.

The role will involve the management of 10-15 Order Processors and to provide a high level of support to customers from the order processing stages to being the conduit between the customer and business. The main focus will be on managing the needs of the customers and facilitating their requirements through the business.

Main duties and responsibilities:

* Processing orders into the company's system, printing and checking of acknowledgements prior to sending to the customer;
* First point of contact for the customer for all enquiries relating to their orders and shipments;
* Handling and management of large project orders;
* Manage the team of up to 15 staff;
* Ownership of all customer complaints, investigation of non-conformances and credit notes.

Ideal applicants should have:

* Experience of leading and managing a Customer Service/Sales Support Tea;
* Previous experience of dealing with engineering main contractors, consultants and local authorities ideally within the Building Services Sector;
* A recognised Mechanical/Engineering/HVAC qualification or have gained sufficent knowledge in these fields in their career to date.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
Committed to diversity, equality and opportunity for all.
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This job is no longer open for applications. Please search jobs or submit your CV

Main Job Details

Sector

Manufacturing

Location

Canterbury

Job Type

Production Office Support

Employment Type

Permanent

Salary

Negotiable

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