Are you technically minded and customer service driven?
If so, this role could be for you. Please have a read through and contact me for further information.
The primary function of this role will be to support the global sales force and Applications Engineering teams developing bespoke products and modifications for their customers promoting current and new business.
With the continued success of this business the opportunity to develop in-house manufacturing may become available and this is something that they would want you to be at the forefront of.
The candidate will also be required to support the Engineering team ensuring all core products are suitable for our market applications and that the department continues to deliver exceptional service.
This role is customer-facing, providing technical support and telephone trouble shooting to all of our client's customers upholding there brand image.
The position requires the candidate to be highly competent in all forms of communication and whilst it will be mainly office based it may include site visits at locations throughout the UK and possibly Europe as necessary.
Please take a look at the key responsibilities for the role:
* Providing exceptional customer service and a proactive approach; * Managing the bespoke product modification for customers via our supplier base; * Creating and obtaining approval of manufacturing documents e.g. drawings, BOMs, specifications etc. * In house assembly/modifications of products; * Preparation of application documentation including CAD technical drawings, system schematics, specification and installation instructions and report; * Provide technical information and support in the preparation of quote/tender documentation, business development and initial fittings; * Product application and technical support to customers and colleagues throughout the company; * Troubleshooting and customer support.
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