Policy Statement

New Appointments Group is committed to providing a high level of service to its customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.

Complaints Procedure

Please direct your complaint to:

Amanda Barnett
Managing Director
New Appointments Group
Innovation House
Innovation Way
Discovery Park
Kent CT13 9FF

E-mail: A.Barnett@newappointmentsgroup.co.uk

Next steps:

  • We will acknowledge receipt of your complaint and confirm the expected timescale* of our investigation and response.
  • To ensure the effective investigation of your complaint we may need to ask you to provide clarification or additional information, on receipt of which we will confirm the expected timescale of our investigation and response.
  • We will record your complaint in our central register.
  • We will conduct an investigation into your complaint.
  • We will respond to your complaint outlining our suggestions for resolving the matter.
  • If at this stage you are not satisfied with our response, you can refer your complaint to: The Employment Agencies Standards Inspectorate:

Email: eas@bis.gsi.gov.uk
Tel: 0207-515-5000


The Recruitment & Employment Confederation (REC), the professional body for the recruitment industry.

Visit https://www.rec.uk.com/membership/compliance/complaints/how-to-complainabout-an-rec-member for details on how to make a complaint to the REC.

*If we need to change any of the timescales quoted, we will let you know and explain the reasons why.



Issue 5: 17-Feb-16

+44 (0)1795 416600
New Appointments Group,
Innovation House, Innovation Way,
Discovery Park,
CT13 9FF, Sandwich, Kent